Ben Higham Consulting


Strategic Planning
Project Development



Steve Appleton is a freelance illustrator. You can see examples from his daily sketchbook at
He also provides advice and training in digital technologies for the arts - particularly using Photoshop and Illustrator for print and Dreamweaver and Flash for the web.

Tony Brown is a consultant and educator with a track record of senior management roles in the private, public, and third sectors. His areas of expertise are marketing, business development, research/consultancy, professional development, one-to-one coaching and project supervision, and motivation. Current roles include Course Leader MA Managing Creative Enterprise, Norwich University College of the Arts, and Co-Chair of the Board of Community Music East Ltd., Norwich. He learned and practised business strategy with brand leaders in competitive markets and has a record of successful leadership of complex innovations and collaborations. He is an academic innovator, promoting creative and critical approaches to management, business development, change management, and performance. - 0787 670 8383

6 Drivers – 2 Languages: understanding the conditions for improved performance in the workplace

A report by Tony Brown and Jack Butler, funded by the East of England Development Agency (EEDA) 2007.

The context for this qualitative study is the continued frustration felt by the Government in addressing one of its key economic measures: productivity. The study proceeds from the hypothesis that the analytical framework used for policy development in this area may be incomplete.The aim of this enquiry is to understand better the conditions that would need to exist to improve the performance of the UK economy in terms productivity; and, if possible to identify policy innovations which could lead to an improvement in performance.

Naomi Horrocks MA has worked across the education sector for many years. She is a consultant and trainer focusing now on professional development for teachers in the wider FE sector combined with her work as a researcher. Working both locally and nationally Naomi has gained a reputation for working with providers to develop the quality of their teaching and learning through both innovative and tried and tested methodologies. Her current teacher training work includes degree-level training for teachers both in FE, including the creative arts. Naomi is also part of a team evaluating reforms to the GCSE and A Level qualifications. Naomi has also recently completed and published the fourth edition of Teaching Adults with Professor Alan Rogers.




Irene Macdonald has 20 years’ experience as a consultant in the public and voluntary sectors. She has a managerial background combining the arts with education and community development as well as experience in local government. Her key skills are in strategic and analytical thinking which, coupled with strong interpersonal and communication skills, make her a highly effective consultant working in organisational, team and personal development. She is currently involved in discrete organisation, workforce and leadership development initiatives within and across local authorities across the country.

Andrea Rippon is a person centred practitioner. Active listening and appropriate, timely communication is a key social skill for anyone, but becoming competent in this requires a continuous process of self awareness. Andrea has many years of experience working with these ‘emotional intelligences’ including 11 years as Course Director of Counselling Skills at UEA's Schools of Education and Medicine. She currently works part time as a Staff Development Officer in UEA's Centre for Staff and Educational Development. Her freelance work includes programmes on Emotional Intelligence, Active Listening, Group-working and Group Facilitation skills. She is a member of WriteOutLoud, which uses creative writing (memoir) as a medium to share understanding whilst motivating participants with the written and spoken word. Andrea continues to be a trustee of Community Music East, as well as a Parent Governor at her daughter’s school.

Rob Walker works in academic professional development at the University of East Anglia, where he is member of the course team for an MA program in Higher Education. He is currently involved in research on the use of case methods in university courses, in a project with architects and educational researchers investigating the design of educational spaces and also in developing a professional development program for teachers who work for the charity Red Balloon. Further information and recent writing can be found at

Peter Kitson is an experienced and effective Visual Awareness Trainer offering bespoke courses to organisations and companies in and around Norfolk. He draws from his own understanding as a visually impaired person, trainer, community education tutor and local authority disability development worker. He provides a learning context that explores the social barriers faced by visually impaired people in the work environment, through to the practical steps organisations and their staff can take to provide appropriate support, social inclusion and equal opportunity. Sessions involve a blend of discussion, small group work, role-play, video and access auditing to make the learning process stimulating and enjoyable. Training clients have included Norfolk County Council, Norwich Theatre Royal and Voluntary Norfolk.